How to speed up spare part identification
Spare part enquiries are easiest to review when the buyer shares clear photos and context. A small missing detail can change the part selection, especially for fixtures, running parts, and safety-related items.
What to send
Share the part name if known, clear photos from multiple angles, model markings, size, quantity, lift type, number of stops, site location, and urgency. For buttons and fixtures, include front and back photos.
For service teams
If the lift is down or urgent, mention the urgency clearly. If the part is from an existing installation, share the old part photo, panel/cabin context, and any matching requirement.
Best next step
Use the file upload on the AEGIS form to send spare part photos and basic details. The team can then review the right supply route.